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About Us Payment Shipping Terms Returns About Us We are a UK based company in Essex. We sell electrical goods at wholesale prices. Offering Video Game Accessories, MP3 Players to CCTV and much more at fantastic prices.
It is our aim to answer all queries within 1 working day. We are here to help and assist you and should you have any questions or queries, please contact us at email@example.com.
All of our products are brand new and come with a 12 month warranty. About Us Payment Shipping Terms Returns Payment The following methods of payment are accepted: PayPal, Cheque, Postal Order, Bank Transfer and Credit/Debit card payments (depending on the checkout you have been directed too).
Paying by Cheque or Postal Order?
If you want to mail your payment you can either send us postal orders (sent Royal Mail Recorded Delivery ONLY) or a personal cheque. Simply send your payment along with a copy of your order to the address below. It takes approximately 5 working days to clear a cheque, after which we will post your purchase ASAP.
Unit 8 Sopwith Crescent
PayPal, Debit/Credit Card, Postal Order: We will post your item/s within 1-3 working days.
PayPal eCheque: Only once PayPal have notified us that your eCheque has cleared, we will dispatch the item/items.
Once payment has been completed, we will dispatch your item/items within 1-3 working days regardless of the delivery service/courier you have been offered or paid for. About Us Payment Shipping Terms Returns Shipping Once payment has been completed, we will dispatch your item/items within 2 working days regardless of the delivery service/courier you have been offered or paid for.
Digiflex use the following carriers and services.
FedEx DELIVERY: NEXT DAY(excluding weekends)
FedEx Customer Services:01782 576 155
SPECIAL DELIVERY: NEXT DAY(excluding weekends)
Royal Mail Customer Services: 08457 740 740
RECORDED DELIVERY: 2-3 WORKING DAYS
FIRST CLASS: 2-3 WORKING DAYS
AIRMAIL (EUROPE): 5-7 WORKING DAYS
AIRMAIL (OUTSIDE EUROPE): 5-10 WORKING DAYS
AIRSURE (EUROPE): 5-7 WORKING DAYS
AIRSURE (OUTSIDE EUROPE): 5-10 WORKING DAYS
About Us Payment Shipping Terms Returns Terms All UK and EC transactions are covered by the Consumer Protection (Distance Selling) Regulations 2000.
You have the right to cancel this order within 7 working days, beginning the day after the day on which you receive the goods (this is the cancellation period).
If you wish to cancel this transaction, you must advise us in writing by email to firstname.lastname@example.org or by letter to the following address within the cancellation period:
Unit 8, Sopwith Crescent
You (the consumer) have a statutory duty to take reasonable care of the goods whilst in your possession. You must arrange for the safe return of goods to Digiflex Limited, the cost of which is to be borne by you, failing which, we will recover the goods, the cost of which will be deducted from any refund due to you.
On the cancellation of the transaction, we shall refund you the full cost of the transaction (cost of goods and outgoing postage) when the goods have been received by us or within 30 days of cancellation.
Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979, the cost of recovering the goods will be borne by us.
It is your statutory duty to ensure that reasonable care is taken of any goods in your possession.
Damaged or Faulty Goods
If, upon delivery, your item is damaged or faulty you can return it to us for a replacement or refund. Please return the goods to us within 14 days of delivery.
We will refund all costs associated with the purchase, including outgoing and return postage. The item should be returned to us in the condition it was received.
All refunds will usually be made by reversing your original payment within 7 days and at the latest within 30 days of receiving your returned item.
If this item subsequently becomes defective we will remedy this in accordance with your statutory rights outlined in the Sale of Goods Act 1979.
The warranty covers defective materials or workmanship, but does not cover misuse, wilful damage or normal wear and tear.
About Us Payment Shipping Terms Returns Returns Returns Process
It is recommended that if the purchase price of the item is £39.99 or below please return the item by First Class post.
We recommend that if the value is £40 to £49.99 the item is returned by Recorded delivery and for items priced above £50 by Special Delivery.
We are not responsible for any items posted to us that go missing in the delivery system.
It is your statutory duty to ensure that reasonable care is taken of any goods in your possession. You should therefore ensure that they are well packed as missing parts or broken packages will have to be paid for.
Please address all returns to:
Unit 8, Sopwith Crescent
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